--------------------- EBS paper ------------------------
EBS review question paper mistake and Crazy orders or making even sign name thats thinks that is a design or something...
well today i got back my EBS paper for correction but we got back the paper last couple of day is because i unable to review it with out the paper... well i can't take it and can't face it. well when they was going tough the paper well i can't stand it.. the question answer that teacher give, all like crazy and bull.. well he said that he set the paper as N'level format, but it doesn't looking N'level for format anymore but is like. crazy carp for format. well.. my answer is close to the question's answer but i got wrong.. is not because the answer is out of topic or any how answer.. is he wanted a prefect answer from us. What the heck? prefect?! the quest is a quest.. a answer is a answer.. but the heck called a prefect answer.. Carp. well my answer sound like lower primary answer but it close to it.
Ect.
Page 8 quest C.
As a sale assistant you will gave to provide service to customers. list three ways in which you can provide excellent customer service in Design and design department store. [3] (
total - 0 marks was given ).
Answer 1(i) -
Show excellent Behavior to customer. ( reply from teacher : Question mark * be more specific ).
Answer 2 (ii)-
Show The best offered and suitable fit to the customer at the display board. ( reply from teacher : Wrong ).
Answer 3 (iii) -
Give the best service and knowledge to the customer. ( Reply from teacher : Question marks : how? ).
Page 9 Question E.
Mrs Jacob, a customer, Brought a dress for her daughter from your department store one day ago. she has brought back because the dress is too tight for her daughter, she wants to exchange that for another one.
Describe how you would deal with mrs jacob request. [4] (
total mark given - 1 mark was given).
Answer from me :
i will contact her and ask her daughter to come to the store and retry the dress again, if it fit your daughter, well will exchange the new suitable dress for your daughter.
------------ Answer for Question C.
(
question E pager 9 answer is not available ).
(i) by being polite to customers.
(ii) having good knowledge of product.
(iii) By informing or telling about new arrivals or promotion to get customer interested.
[
well this crazy.. answer are like the same.. are this answer called prefect enough?? ).
------------------------- Posters of mistake.